Our goal is to offer you the best shipping options, no matter where you live.

Every day, We serve tens of thousands of customers worldwide, ensuring that we provide the highest levels of responsiveness to you at all times.

Will we provide free shipping?
Depending on different countries, we will provide free shipping services to 23 countries for all uncharged/charged products within 1.5KG / 1.6kg, it will directly save the $15 to $25 shipping fee for you.

Which countries will we provide free shipping service?

SHIPPING TIME
All products come with free shipping.

For in-stock items: Within 1 to 2 business days.
Standard free shipping time: For the United States, estimated to be delivered in 5-14 business days.
Please allow 5-10 days delay for the remote area (Hawaii, Alaska and other islands);
For European countries, estimated to be delivered in 7-20 business days. Please allow 2-5 delay since the COVID 19 situation.

NOTE:
All orders are shipped to the shipping address ordered with, If your package is returned to us due to an address issue you will be responsible for paying the
new “Re-Shipping” fee to send the items back to you again.
If you refuse to pay the “Re-shipping” fee you will be partially refunded, excluding the original shipping cost + the carrier return fee.

SHIPPING QUESTIONS
Q: Where do you ship from?
We ship US orders from warehouses located throughout the United States.
Please note that if you order multiple items, they may be shipped separately as they are likely stored in different warehouses.

Q: How long will it take for my items to arrive?
It will usually take 5-15 business days for all orders to arrive. Typically, it takes 1-2 business days to dispatch an order from the warehouse.
Shipping times will then vary based on customer location and from product-to-product; based on demand and shipping location.

For customers in the United States and United Kingdom, Standard Shipping means you can expect to receive your package within 5–14 business days from the time of your order.

Q: What should I do if I filled in my address incorrectly?
Please contact us as soon as possible. If the package has not been sent out yet, our customer service team will manually modify the address for you.
If the package has already been shipped via USPS Ground, you can try contacting USPS to change the address, although this may not always be successful.
For other couriers, the address cannot be modified. If the address cannot be modified and the package needs to be returned according to the logistics provider’s policies,
our customer service team will resend the product for you.

Q: What should I do if the package is lost or damaged during transportation?
If your package is lost, please confirm with the logistics provider and then contact us directly. Once confirmed,
we will file a claim with the logistics provider and arrange a replacement or refund for you. If your package is damaged during transportation,
please contact us directly and provide photos of the damage, along with a copy of the logistics bill.
We will then file a claim with the logistics provider and arrange a replacement or refund for you.

Q: Will my order be shipped in multiple packages?
Yes. If the products you ordered are stored in different warehouses, they will be shipped separately in multiple packages.

ORDER TRACKING
Q: How can I check the logistics information of my order?
You can go to the Track Order Page and enter your Order Number or Tracking Number to check.

Q: How do I know my tracking number? What if I can’t find my tracking number?
After your order has been shipped, you will receive an Order Tracking Number (OTN) via email or text message.
You can use this number to track the status of your shipment. If you have not received your OTN within 5 business days,
please feel free to contact us, and we will respond as soon as possible.

Q: What if I can’t find the logistics information?
If you are unable to check the specific logistics information within 3 business days after receiving your tracking number, it may be due to a system delay.
If you are still unable to check the specific logistics information after 5 business days, please contact us.

Q: My item has been in transit for a long time. What should I do?
If your item has been in transit for an extended period, you can try contacting the logistics provider directly to check the status of the item.
Alternatively, feel free to reach out to our customer service team for feedback and assistance.