At Ulta-Fashion, we want you to be satisfied with your purchase and experience. We are committed to your complete satisfaction with our service.
Returns and exchanges are allowed within 30 days of order delivery.
Undamaged products may be returned for a refund for any reason within 30 days of receipt of shipment.
Returns must include the original packaging, all accessories, user manual, quick start guide, etc.
The 30-day unconditional return and refund service for product only applies to unopened and unused items.
We do not accept returns for product with the original packaging opened.
For non-quality related warranty claims, the buyer is responsible for shipping costs. Ulta-Fashion refunds the cost of the product itself.
If the product does not meet the above requirements, we cannot process your return request.
Returns
In order to quickly solve your problem, if you need to return the product within 30 days of delivery,
you can submit a return application through the link below. *Applicable only to orders with US addresses.
Return Center
Once the return request is approved, you will receive a return notification email and a return sticker.
Please return the item according to the return instructions in the email.
Please do not return your item before acquiring the return merchandise authorization.
Please do not return the item directly to the address according to the website or on the shipping label, which is NOT the actual return address.
The return address will be sent to you with a return sticker via Email once the return has been approved.
You will receive a notification email within 3-7 working days after we receive your item(s), and when your refund is processed.
The refund will be made to the account that the funds were originally drawn from.
Exchanges
You can exchange your item for a different item/size within 7 days of delivery.
Once your return is “approved” you will be invoiced for a $30 restocking fee*
*This fee includes the return label we will send you + shipping charges to send you your new selection*
If the new item you selected is more expensive, you will be invoiced for the difference between the items once our warehouse receives the return.
If the new item you selected is lower priced, you will receive a refund/credit to your remaining balance
as a “gift card” for the difference between the items once the return is received at our warehouse.
Fee Only Exception
If we send you a different item/size than what you ordered, then you may return/exchange the item
for a different item/size within 7 days of delivery and will be charged a $30 restocking fee by us.
To initiate a return, you may contact us at support@ulta-fashion.com. If your return is accepted, we will explain how and where to send your package.
Items returned to us without first requesting a return will not be accepted.
If you have any questions, please contact us.